Privacy Policy

Flores Fresh N Clean LLC ("we," "us," or "our") is a house cleaning company based in Redmond, Oregon, serving Redmond, Bend, Sunriver, and surrounding Central Oregon. This policy explains what information we collect, how we use it, and the choices you have. The short version: we only collect what we need to give you a quote and clean your home, and we never sell your information.

Information we collect

When you request a quote, book a cleaning, or contact us — through our website, a lead form (including forms on Facebook or Instagram), email, phone, or text — we may collect:

• Your name, email address, and phone number
• Your home address and details about your home (square footage, bedrooms, bathrooms, flooring, access instructions)
• The type and frequency of cleaning you're interested in
• Scheduling preferences and any special requests (for example, fragrance-free products)
• Messages you send us

Our website may also use basic cookies or analytics to understand how visitors use the site. This data is aggregated and doesn't identify you personally.

How we use your information

We use your information only to run our business and serve you:

• Preparing and sending quotes
• Scheduling and performing cleaning services
• Sending invoices and processing payments
• Communicating with you about your service, including reminders and follow-ups
• Asking for feedback or reviews after a cleaning
• Occasionally letting you know about offers or services we think you'd want (you can opt out anytime)

How we share your information

We do not sell, rent, or trade your personal information. Ever. We share it only with:

• Service providers we use to operate — such as QuickBooks for invoicing and payments, Google Calendar for scheduling, and our website and email providers. These companies can only use your information to provide their service to us.
• Legal requirements — if required by law, court order, or to protect our legal rights.

How we protect your information

We keep your information in reputable, password-protected business systems and limit access to the people who need it to serve you. No system is 100% secure, but we take reasonable steps to protect what you share with us.

Your choices

• You can ask us at any time to see, correct, or delete the personal information we have about you.
• You can opt out of promotional messages by replying "stop" to a text, using the unsubscribe link in an email, or just telling us.
• Opting out of promotions won't affect service messages like scheduling confirmations or invoices for active service.

Children's privacy

Our services are for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we update this policy, we'll post the new version on this page.